Rules of Engagement
Welcome! Before you post, please familiarize yourself with the rules of engagement.
1. Finding An Answer
Try to find the answer first. There are tons of resources out there, show that you have tried to find the answer. A question that shows that the person is willing to try and help themselves is more likely to be answered than one which simply demands information. Tell us what you have done to try and solve the problem yourself - often we can learn from that too!
Obviously you should check SAP's online help. Search the forums, the articles and the Frequently Asked Questions (FAQs) for your topic.
2. Asking Your Question
Once you have verified that no resources are available for solving your problem, ask your question. Do the following:
Use a Good Subject Line
The subject header is your golden opportunity to attract qualified experts' attention in around 50 characters or less. Don't waste it on babble like "Workflow question". We all have busy jobs, often we just skim through the list headings and read those that interest us. Also, DO NOT reply to an unrelated post to ask a different question. This confuses those reading the thread and may lose people that would be interested in your question. Always start a new topic with a new mail.
Do not use words in capital letters and any of the words: urgent, quickly, burning, etc in your message. Especially not in the title!
The same goes for such things as ??? or !!! in appends. In the English language one ? or ! is sufficient to terminate a sentence.
Only One Question Per Posting
For each question that you have, make a separate posting. Don't ask multiple questions in one posting, this is confusing for people and might not get answered, since the subject line does not reflect all your problems. If a new and unrelated question comes up during a thread, start a new thread.
Provide Enough Information
For starters, please tell us which version and type of system you're working on - e.g. SAP ERP 6.0 EhP 3. If your question is regarding an error, include that in the message. If it is a request for info, please be specific. Questions such as "How do I administer workflow" are vague, tell us exactly what you want to know - "I'm the administrator, how do I forward work items to another agent?". If it's a big query, its better to break it down into separate questions.
Do not Ask to Send You an Email
The question you ask and the solution to it is often also interesting for other users of the community. If you ask somebody to send you the answer per email, you deprive others of also learning to know the answer.
Re-read Your Query Before Submitting it
Put yourself in a reader's position - does the question make sense? Can I understand the problem? Is this enough information to be able to answer the problem?
This is a very valuable technique, because many questions end up answering themselves when you read them carefully. It also leads to better questions. Many readers like good questions, especially if they are thought-provoking and thus help all of us understand things better. This is one of the main reasons many experienced consultants read the list regularly.
Why is Nobody Answering my Question?
There may be a variety of reasons:
- Never assume that you are entitled to an answer. Remember: this is a community forum; people have jobs just like you and respond voluntarily. Perhaps nobody knows the answer.
- Did you give the other users enough time? Don't be impatient. If the question is urgent, go to the official service channels.
- Is your subject misleading? your post in the right forum? your problem description understandable?
Please do not Cross Post
Post your question in the most appropriate forum; not multiple forums. This is bad netiquette and will might only aggravate potential repliers.
3. Provide Feedback and an Update
Finally, it's nice to follow up with a brief update if you found the solution. People may try to help not because they know the answer, but because they are interested in solving the same problem; or people may just encounter the same issue in the future and be searching the archives. It's a good way to give back to the community, irrespective of whether you are a beginner or an expert.
4. Answering a Question
The community lives by people like you, trying to help others. When you see an unanswered question where you think you can answer, do so and help the poster. Remember to be polite and if you do not completely understand a question and need more details, request more information from the poster.
5. Use Proper Language
The language that you use in the forum should not hurt the co-WCMer. Please don't use curse, slang, inappropriate or otherwise offensive language. Every professional has the responsibility to maintain good relationship/environment around. This is a community but a professional one please keep that in mind as you converse with others here.
Please also avoid 'txt spk'. Many people are not native English speakers and using abbreviated slang makes it more difficult to understand. Apart from that, it is also unprofessional. Write as if you are communicating with your boss (or an English colleague of theirs!)
Text in this message was borrowed from Brian McKellar.